Staying Warm & Well

Keeping Well

We are open from 8am-6:30pm Monday to Friday. To request an appointment, you can call us on 01293 820833 from 8am on weekdays, or contact us online between 4:30pm-8:30pm on weekdays. If we're closed, follow the advice below.

Immediate action required: If you have a life-threatening emergency

Call 999 or go to A&E at East Surrey Hospital.

If you are having a mental health crisis, call the Samaritans on 116 123.

Urgent advice: If you need medical help which cannot wait until we open

Call NHS 111 or visit 111 Online.

You can also visit Crawley Urgent Care Centre.

Non-urgent advice: If you need advice

Visit our self-help and self-referral page, where you can also find information from

You can also visit 111 Online.

Help with food in Crawley

Crawley Open House and the Easter Team are working together as the Crawley Food Bank Partnership for anyone who needs help with getting enough food over the winter. Call 01293 447702 for Crawley Open House or 07940 900948 for the Easter Team. You can also contact them online.

Help with food in Horley

The Horley Food Bank is based at the Methodist Church on Victoria Road. You can call them on 07731 887439 or email

Pharmacy opening hours

The closest pharmacy to Woodlands Surgery is Kamsons on Tilgate Parade, and the closest to Clerklands is Park Parade Pharmacy. You can use the tool below to search for other local pharmacies and check their opening hours. 

Keeping Warm

Keeping warm over the winter months can help to prevent colds, flu and more serious health problems such as heart attacks, strokes, pneumonia and depression. If you can, you should heat the rooms you use regularly at home to at least 18°C.

There are grants, benefits and advice available to make your home more energy efficient, improve your heating or help with bills. You can find advice online at or you can call the Government helpline on 0800 444 202.

The Citizens Advice Bureau can also provide help and advice. In Crawley, you can call 0808 278 7969 or visit their website. You can also drop in to their office in Southgate at The Orchard, 1-2 Gleneagles Court, Brighton Road, RH10 6AD. In Horley, the number to call is 0808 278 7945, or visit the Reigate & Banstead website. The closest office is in Redhill, on 72 Station Road, RH1 1PN, open Monday, Wednesday and Thursday from 10:00 – 14:00.

Crawley Warm Spaces

Crawley Borough Council has a list of community spaces which provide a warm and comfortable space for residents who can’t afford to heat their home. The closest to Woodlands Surgery is Holy Trinity Church, just down the road on Titmus Drive. In the town centre, Crawley Library is open every day except Sunday.

Horley Warm Spaces

Surrey County Council has a list of warm welcome venues for residents who can’t afford to heat their home. In Horley, the Community Centre on Albert Road is open weekdays, and Horley Library is open Tuesday to Saturday.

If you're feeling lonely

Call a helpline

The Samaritans phoneline is open 24/7, every day of the year on 116 123. You don't need to be having thoughts of suicide to call the Samaritans - they will listen no matter the problem you have, without judgement.

AgeUK's helpline is open 8am to 7pm, every day of the year, on 0800 678 1602. They are happy to help you if you're feeling lonely, and want you to know that although you might feel alone, you’re not alone, and there are people out there who can help.

Side by Side

Mind have a supportive online community for anyone experiencing a mental health problem. You can access the community any time, including on Christmas Day and other bank holidays.