Compliments & Complaints

We love to hear from you when we have done well

Please post your positive comments on the NHS Choices website for Woodlands or Clerklands and let others know.

Making a complaint

We operate a complaints policy in line with NHS complaints procedure.

If you have a complaint about the practice, you should ask to speak to the Patient Services Supervisor on duty in the first instance, as they may be able to help you with your issue. If they cannot fully solve your problem, you can write to our managers Vanessa Baker and Denise Comper via post to either surgery, or via email to

We acknowledge complaints within three days, and aim to respond in full within 30 days, after we have investigated your complaint. If our investigation will take more than 30 days, we will let you know and keep you updated.

If you would like advocacy support when you are making a complaint, you can contact the Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS) which is a free and independent service available to patients. They can help even if you live in Surrey, as we are registered in West Sussex.

Telephone: 0300 012 0122

If you wish to complain about a service provided by someone else, for example the Out of Hours team or a hospital service, you should contact that service directly. A list of services is available on the Sussex ICS website.