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Important message to all Woodlands & Clerklands patients: we are temporarily changing how we work to better protect our patients from coronavirus.

We would like to encourage patients to submit repeat prescription requests online via SystmOnline or the NHS App. Alternatively you can email your repeat prescription requests to and

There is no need for patients to stockpile medication. Click here to read more.

If you are unable to do the above, you can continue to place a paper repeat prescription request in the allocated box in our Surgery Reception.

General Information

  • Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment.
  • Your doctor will explain the repeat prescription system upon beginning regular treatment.
  • Please provide the exact drug names wherever possible.
  • Patients with some chronic illnesses such as diabetes, hypertension, heart disease and asthma will be seen regularly for monitoring of their condition.
  • Do not stockpile unwanted/expired drugs at home, return them to your chemist.

Pharmacies will no longer be able to order medications on your behalf. You will need to order medication via one of three ways:

1. Online GP repeat ordering services (NHS App or SystmOnline)
2. Visit the practice and order in person
3. Post repeats prescription request to the practice.

Exemptions will be made for certain vulnerable patients. If you feel you are particularly vulnerable and will not be able to order your medication via one of the three above routes, you may ask the Patient Services Team or download the exemption form here (PDF, 142KB). Please note the GP will consider each exemption form on a patient-by-patient basis.

The doctor may raise a repeat prescription for medication you need to take regularly. To order more medication, please submit your request maximum of 1 week before prescription is due and at least 72 working hours before collecting your prescription from the surgery or your chosen chemist. We accept requests by post or online but not over the telephone as this increases the risk of mistakes being made. We can post prescriptions to you if you provide a stamped addressed envelope.

Why do we need 72 hours?
We want to make sure you stay well on your medication, so from time to time we need to review it. The 72 hours allows us to do this so you do not have to make an appointment to see the doctor or nurse, therefore saving you time. We're sorry we cannot offer a while-you-wait service.

If you pay for your prescriptions and are on several different medications, it may be more cost effective to buy a pre-payment certificate. Ask your local pharmacy for an application form.

Why is the medication I want to order not on my repeat slip?
If a medication is not on the repeat slip it may be either because it is new or because it is only meant to be taken as a one-off course. It will need to be checked by a doctor before it is issued again. This is usually done without an appointment. Sometimes a doctor may ask you to make a telephone appointment before that medication is reissued to check that there are no side effects or that it has been effective.

Why have I been asked to make an appointment?
Some medications, or the conditions we are treating you for, need regular monitoring eg blood tests or blood pressure checks. If you are on a number of medications, you may be asked to see a doctor or clinical pharmacist for a more detailed review to ensure you are on the best combination of treatments.

Why can I not order medications over the phone?
Some medications have similar names or are used in different doses for different conditions or by different people. We ask for medication requests to be in writing to prevent mistakes occurring. You will need Login details to access our online services which you can obtain at our reception desk. You will be required to show ID unless you are housebound, in which case the forms can be sent to your home address.

Electronic Prescribing
Most prescriptions are now signed, sent and processed electronically. Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically. You can nominate a pharmacy to dispense all your prescriptions, and we would advise all our patients to do this. You do however have the option to decide each time you are issued a prescription where you would like it to be dispensed. If you do not nominate a pharmacy, you will be given a paper 'token' when you are issued a prescription. This token will contain a unique barcode which any pharmacy can scan in order to download your prescription from the NHS database. You can read more information about this on the NHS website.

Guidance from NHS England has been published asking GPs not to normally prescribe medicines which can be bought over the counter. This guidance applies to all patients, including those who would be exempt from paying the prescription charge.

Why has this guidance been developed?
In the year prior to June 2017, the NHS spent approximately £569 million on prescriptions for medicines, which could otherwise be purchased over the counter (OTC) from a pharmacy and/or other outlets such as petrol stations or supermarkets.

These prescriptions include items for a condition:

  • That is considered to be self-limiting and so does not need treatment as it will heal or be cured of its own accord;
  • Which lends itself to self-care i.e. the person suffering does not normally need to seek medical advice and can manage the condition by purchasing OTC items directly

The costs to the NHS for many of the items used to treat minor conditions are often higher than the prices for which they can be purchased over the counter as there are hidden costs. For example, a pack of 12 anti-sickness tablets can be purchased for £2.18 from a pharmacy whereas the cost to the NHS is over £3.00 after including dispensing fees. The actual total cost for the NHS is over £35 when you include GP consultation and other administration costs.

More cost-effective use of stretched NHS resources allows money to be spent where it is most needed, whilst improving patient outcomes. As an example, every £1m saved on prescriptions for over the counter treatments could fund (approx.):

  • 39 more community nurses; or
  • 270 more hip replacements; or
  • 66 more drug treatment courses for breast cancer; or
  • 1000 more drug treatment courses for Alzheimer’s; or
  • 1040 more cataract operations.

If you are no longer prescribing over-the-counter medicines, where can I get these medicines from?
Medicines can be purchased from community pharmacies and / or supermarkets. These often have long opening times so you can get your medicines quickly and treat your condition early, rather than having to wait for a GP appointment. This also saves valuable GP time and your own time too – it is much quicker to pop into your local pharmacy than wait for a GP appointment.

The range of medicines available to buy is increasing and community pharmacists are experts who are best placed to give advice on the right product for you to use. You may find it helpful to keep a small supply of medicines at home for use, such as painkillers for headaches and remedies for colds and sore throats.

The NHS website also contains a lot of useful information on a range of minor ailments (such as constipation, short-term pain, strains and sprains), which you can manage yourself. Please visit

If your problem is more serious and needs the attention of a GP, your pharmacist will recognise this and advise you to see your GP.

I am being treated with these medicines for a long-term condition and taking them regularly, do I need to buy them?
People who need medicines for a long-term condition will still be able to get them with a prescription. This policy only applies to the use of medicines and products for short-term conditions. Your GP will continue to prescribe items you need for your long-term condition.

For example: Paracetamol for short-term pain relief and headaches should be purchased. Paracetamol used in the long-term management of chronic pain needing two tablets four times a day regularly, may be prescribed.

I have been to my pharmacist to buy a particular type of medicine but they will not sell it to me. What do I do?
There are some circumstances when pharmacists might not sell you a medicine. For

  • When a product is not licensed for sale for your intended use
  • When a product is not appropriate for you, or could cause you harm
  • There are restrictions on the amount that can be sold and you are asking for too much of the product

If this happens, please speak to your GP and if they think you still need the item, they may issue you with a prescription at their clinical discretion.

I have tried self-care with an OTC product but it has not helped. What should I do?
Please contact out patient services team who will arrange a GP or Nurse to call you or book an appointment.

If you have symptoms that suggest the condition is not minor e.g. indigestion with severe pain please contact the surgery.

Useful websites:

Self-Care Advice:
NHS Website:

OTC Summary Card (PDF, 213KB)
OTC 2018 Policy (PDF, 352KB)
OTC Patient Information Leaflet
OTC Patient Information Booklet (Easy read)

Prescription prepayment certificates (PPCs) are available in England and they can save you money.

NHS Prescription costs as of April 1 2019 (GOV UK):

  • The current prescription charge is £9.
  • A three monthly PPC is £29.10. This saves you money if you need four or more items in three months.
  • A 12 month certificate is £104.00 and saves money if 14 or more items are needed in 12 months.

PPCs are available by 10 monthly direct debit instalment payments. The prescription prepayment certificates allow anyone to obtain all the prescriptions they need for £2 per week.

There is further information about prescription exemptions, fees and PPCs available on the NHS website.

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