We now offer the facility to book appointments along with the opportunity to view and order repeat prescriptions online. You can also request access to your Summary Care record and to your coded record.
In order for you to use these functions, login details must first be obtained through the receptionist at the surgery.
Please note that unless you are a patient that is known to be housebound you will be required to attend the surgery in person and you will be requested to show photo ID.
There is also an app available to download
Repeat Prescriptions Policy
The doctor may raise a repeat prescription for medication you need to take regularly. To order more medication, please hand the white slip into reception at least 48 working hours before you need to take it to the chemist. (The chemist may also need some time to order your medication into the dispensary.) Some chemists offer a repeat prescription service where they pick up the prescription from the surgery so you can collect your medication from them, rather than returning to the surgery. We also accept requests by post and fax or online but not over the telephone as this increases the risk of mistakes being made. We can post prescriptions to you if you provide a stamped addressed envelope. There are chemists locally that deliver to housebound patients by special arrangements: please ask at reception for details.
Why do we need 48 hours?
We want to make sure you stay well on your medication, so from time to time we need to review it. The 48 hours allows us to do this so you do not have to make an appointment to see the doctor or nurse, therefore saving you time. We're sorry we cannot offer a while-you-wait service.
If you pay for your prescriptions and are on several different medications, it may be more cost effective to buy a pre-payment certificate. Ask your local pharmacy for an application form.
Why is the medication I want to order not on my repeat slip?
If a medication is not on the repeat slip it may be either because it is new or because it is only meant to be taken as a one-off course. It will need to be checked by a doctor before it is issued again. This is usually done without an appointment. Sometimes a doctor may ask you to make a telephone appointment before that medication is reissued to check that there are no side effects or that it has been effective.
Why have I been asked to make an appointment?
Some medications, or the conditions we are treating you for, need regular monitoring eg blood tests or blood pressure checks. If you are on a number of medications, you may be asked to see a doctor or clinical pharmacist for a more detailed review to ensure you are on the best combination of treatments.
Why can I not order medications over the phone?
Some medications have similar names or are used in different doses for different conditions or by different people. We ask for medication requests to be in writing to prevent mistakes occurring. You will need Login details to access our online services which you can obtain at our reception desk. You will be required to show ID unless you are housebound, in which case the forms can be sent to your home address.
Electronic transfer of prescriptions
Did you know we can now send you prescriptions electronically to the pharmacy of your choice? Please let our patient services team know which is your preferred pharmacy, and all future prescriptions will be sent there.