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Call 111 - When it is less urgent than 999
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Out Of Hours

If you require medical support or advice outside of our normal working hours of Mon - Fri 08:00 to 18:30, on a Bank Holiday or a weekend, then please call NHS 111.

If you are experiencing a medical emergency requiring urgent care or your need is of a life threatening nature then please call 999.

We are offering extended access for early appointments at Clerklands Surgery and late extended access appointments at our sister site Woodlands Surgery.

NHS 111

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.

For more information, click here.

Click here to view our normal opening hours.

NHS Walk-in Centre

GP Walk-in services at Crawley Health Centre have moved to Crawley Hospital.
Patients will be able to access urgent GP Walk-in services from one central place at the hospital’s Urgent Treatment Centre (UTC). No appointment is necessary and you will be seen by either a doctor or nurse. The move is part of expansion plans set for the Urgent Treatment Centre (UTC) which include an enlarged unit with a separate children’s area and increased beds for assessing adults, subject to final approval. A centralised expansion of services at the hospital will allow greater scope for treatment and improved patient care.

Urgent Treatment Centre (24 hours)

Crawley Hospital, West Green Drive, Crawley, RH11 7DH
Tel: 01293 600385

The Urgent Treatment Centre (UTC) formerly known as the Walk-in Centre is situated at Crawley Hospital (formerly the Accident and Emergency department).

Open 24 hours a day, 365 days a year, the UTC handles a wide range of injuries and conditions from sprains and strains, broken bones, minor burns and scalds to minor head and eye injuries, bites and stings. It can also deal with most moderate illnesses such as infections if you cannot get to see your GP.

If you feel you have a major problem or life-threatening situation it is more appropriate to call 999 or make your way to A & E at East Surrey Hospital.

If your surgery is closed and you feel you need to see a doctor before it re-opens, please phone NHS111 on 111.

Click here to download leaflet for more information about the urgent care centre (PDF, 1.34MB).

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