Patient Services Team
Our Patient Services Team are an important link for our patients with the practice and are your initial point of contact for appointments and general enquiries. They can provide basic information on available services and results. The Patient Services Team make appointments with our GPs and nurses. They may ask you for a brief and basic explanation of your health issue, but please do not be offended by this, as it is so that they can direct you to the correct Healthcare Professional. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with requests for medical certificates, letters and forms, as well as dealing with many other admin tasks to ensure communication regarding your healthcare is dealt with in a timely manner.
Our Workflow Team are the administrative link between the surgery and other healthcare providers, such as hospitals and community providers. They manage incoming and outgoing clinical correspondence, making sure it gets to the right Healthcare Professionals so your medications are up to date and your referrals go through to the right place in a timely manner. They also deal with requests for letters and forms, such as insurance reports or requests for medical records.