Stage One: Should you have a complaint or wish to comment about the service you have received from the Practice, this should in the first instance be raised either by writing to, or speaking directly with the Patient Services Manager at the surgery that you usually attend.
Woodlands Surgery Tilgate Way, Crawley West Sussex. RH10 5BW Tel: 01293 517092 Email: cccg.woodlandssurgery@nhs.net Patient Services Manager - Mrs Carol Knight
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Clerklands Surgery Vicarage Lane, Horley Surrey. RH6 8AR Tel: 01293 820833 Email: cccg.clerklandssurgery@nhs.net Patient Services Manager - Miss Jenny Valentine |
It is advised that where possible you contact your practice in the first instance. However, if you prefer not to talk to us you can take your complaint to NHS England either by email at england.contactus@nhs.net or by telephone on 0300 311 2233.
This First Stage process is called local resolution, and most cases are resolved at this stage.