Appointments

With effect from 30th March all new GP appointments are bookable on the day and will be conducted as a telephone appointment, which means a doctor will call you to discuss your health issue. Where necessary the doctor may then arrange for you to come to the surgery for a face to face appointment. Please DO NOT come to the surgery unless a doctor has asked you to attend.

To book a telephone appointment please contact the practice by using our online consultation service eConsult or ring our Patient Services Team on 01293 820833. You can fill out an eConsult at any time of the day or night and we’ll get back to you by the end of the next working day with the next steps.

For our patients who have accessibility challenges, please contact our Patient Services Team in your usual way, at our reception, using email, eConsult or via SystmOnline.

Urgent Appointments

Please do not ask for an urgent appointment unless it is really necessary.

Cancellation

If for any reason you are unable to attend please cancel your appointment so that it can be made available to others.

Book Appointments Online

With the exception of flu vaccination appointments, we are currently not allowing face-to-face appointments to be booked online in order to better protect our patients from coronavirus. This will be re-enabled in the future. You can still request a telephone consultation online using eConsult.

We now offer the facility to book appointments along with the opportunity to view and order repeat prescriptions online. You can also request access to your Summary Care record and your coded record.

Click here for more information about accessing our online services.

See a GP by video with LIVI. Even at the weekend.

Patients of Woodlands & Clerklands Partnership can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day – even at weekends. The service is provided free on the NHS.

You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play. Or visit ww.livi.co.uk for more information.

LIVI GPs are all GMC-registered NHS GPs, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the LIVI app here: 

If you require medical support or advice outside of our normal working hours of Mon - Fri 08:00 to 18:30, on a Bank Holiday or a weekend, then please call NHS 111.

We are offering extended access for early appointments at Clerklands Surgery and late extended access appointments at our sister site Woodlands Surgery.

NHS 111

NHS 111 is a service there to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Try out the new NHS 111 website, where it offers advice and information on where to access the right care for you, based on your clinical needs and location.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.

For more information, click here.

Click here to view our normal opening hours.

NHS Walk-in Centre

GP Walk-in services are available at Crawley Hospital.
Patients will be able to access urgent GP Walk-in services from one central place at the hospital’s Urgent Care Centre (UCC). No appointment is necessary and you will be seen by either a doctor or nurse.

Urgent Care Centre (24 hours)

Crawley Hospital, West Green Drive, Crawley, RH11 7DH
Tel: 01293 600385

The Urgent Care Centre is situated at Crawley Hospital.

Open 24 hours a day, 365 days a year, the UCC handles a wide range of injuries and conditions from sprains and strains, broken bones, minor burns and scalds to minor head and eye injuries, bites and stings. It can also deal with most moderate illnesses such as infections if you cannot get to see your GP.

If you feel you have a major problem or life-threatening situation it is more appropriate to call 999 or make your way to A&E at East Surrey Hospital.

If your surgery is closed and you feel you need to see a doctor before it re-opens, please phone NHS111 on 111.

Click here to download leaflet.

The Extended Access Hub is a NHS Medical Service designed for the Crawley population to have additional access to GP services.

A number of practices are taking part in this service and will have daily access to additional doctors' appointments for patients to consult with a GP. This now includes evening and weekend GP appointments.

The service was designed by NHS West Sussex CCG, working in partnership with local patients and clinicians. The hubs are run by Alliance for Better Care Ltd, the local GP Federation.

The number of appointments available for each Practice will be allocated, according to the Practice’s patient list size. These appointment sessions could be held at a number of different Practices located within the Crawley area.

Patient’s wishing to access these appointments will be offered an appointment by a receptionist or clinician at their registered Practice.

Consent to share data prior access to service

To access this service you will be asked for consent to share your medical records with other medical professionals, i.e. the GP that will be seeing you in the Extended Access Hub. You will be asked for your consent to share your records when your appointment is being made, and you will also be asked again by the Doctor before your consultation begins. Your consent will be recorded on your medical records.

If you wish to dissent to sharing your medical records, you will not be able to consult with a Doctor working for the Extended Access Hub, as this Doctor will not have access to your medical records. However this will not affect your rights to consult with a doctor or other health care professionals at your registered Practice.

You can change your consent status at any time by informing staff at your registered Practice. Any individual consultations that you do not wish to share can be marked as private.

For more information on data sharing please look at the NHS website or ask at reception for a leaflet.

Book an appointment

When booking an appointment for this service a receptionist will ask you for a brief outline of your medical problem to ensure that an appointment in the Extended Access Hub is the correct option for you.

This service will comply with Information Governance rules and regulations.

If you would like more information on this service, please ask at reception.

If you are too ill to attend the surgery, please telephone the surgery as early in the day as you can, before 10.30am if possible. The receptionist will ask you to provide some details about the nature of your call and the doctor may contact you for an assessment before visiting.