Accessibility

We are now partnered with SignLive, an app which connects you with a BSL interpreter so you can call us at the surgery for free. The doctor can also then call you back through SignLive. You can download the app from the Google Play Store or App Store.

For patients who are more comfortable speaking a language other than English, we have access to LanguageLine who provide instant, round-the-clock access to thousands of world-class, medically trained interpreters over the telephone.

If you prefer not to call the surgery or cannot use the telephone and would rather contact us online, you can now do that with eConsult. You can use eConsult to get advice and help, appointments, sick notes and more without having to phone the surgery. Click here to get started. Please note any digital image submitted as part of an online consultation will be stored within your clinical notes.

For children with autism, this video may help them know what to expect when they attend the surgery.

Autism Video from webteam on Vimeo.

The EasyHealth website has over 500 leaflets which are easy to read and understand, with pictures and very simple text.

Public Health England have also made easy read guides for the following screening programmes:

• Breast screening for women over 50
• Abdominal aortic aneurysm screening for men over 65
• Diabetic eye screening for diabetic people over 12
• The bowel cancer screening programme for people over 60
• Smear tests, also called cervical screening, for women aged 25-64

Jo's Cervical Cancer Trust also has an easy read page about smear tests, including a video. It tells you what a smear test is and why it is important.

We have a portable hearing aid loop at each site which can be used at front desk, and in consultation rooms. Let the receptionist know at front desk that you need the hearing aid loop, and they will activate it for you.