Show Side Menu
To view, print or save our practice booklet, click here
Online Services - click here
Flu Vaccination Campaign 2019-2020
Useful Resources
Call 111 - When it is less urgent than 999

Access to Information

GDPR Privacy Notice
Fair Processing Notice
Freedom of Information
Summary Care Record (SCR)
Enhanced Data Sharing Model (eDSM) Patient Information
NHS Digital
Data Protection Policy
Data Security Policy

Information given to the surgery by patients may be recorded and could be shared with other organisations in order to provide patient care. It might also be used to support clinical audit and other work to monitor the quality of care provided.

Patients have the right to object to information they provide in confidence being disclosed to a third party in a form that identifies them, even if that third party is someone who might provide essential healthcare.

Patients have the right to see their medical records. Where copies of records are requested, a fee will be charged in accordance with the Act. Please contact your Patient Services Manager for further information.

GDPR Privacy Notice

The Data Protection Act 1998 has been replaced by the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. For the latest guidance on data protection, please see our below list of guides to the GDPR:

Fair Processing Notice

Crawley Access Hub has been launched in 2017 by a team of local GPs to provide additional GP appointments through an appointment hub that can be made available to patients registered with practices in Crawley. In order to deliver services and improve the quality of care, Crawley Clinical Commissioning Group is working with the Crawley Access Hub to enable your clinical records to be accessed by doctors who are directly involved in looking after you, wherever you are seen.

Freedom Of Information

The Woodlands/Clerklands Practice conforms to the requirements of the Freedom of Information Act 2000. A publication scheme has been produced in accordance with the Act, a copy of which can be obtained by writing to: Freedom of information, NHS England, PO Box 16738, Redditch. B97 9PT or by email to:

Summary Care Record (SCR)

A Summary Care Record is an electronic record that's stored at a central location. As the name suggests, the record will not contain detailed information about your medical history, but will only contain important health information, such as:

  • whether you're taking any prescription medication
  • whether you have any allergies
  • whether you've previously had a bad reaction to any medication

Access to your Summary Care Record will be strictly controlled. The only people who can see the information will be healthcare staff directly involved in your care who have a special smartcard and access number (like a chip-and-pin credit card).

Healthcare staff will ask your permission every time they need to look at your Summary Care Record. If they cannot ask you, e.g. because you're unconscious, healthcare staff may look at your record without asking you. If they have to do this, they will make a note on your record.

You have a choice. If you are happy for your information to be uploaded then you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff at reception who will provide you with an opt out form. More information can be found by clicking here.

Please be aware that if you chose to opt out of SCR, this does not opt you out of the or the Enhanced Data Sharing Model (eDSM), you must request that separately

Enhanced Data Sharing Model (eDSM) Patient Information

If you are a registered patient you will have an electronic medical record held on our secure clinical system, which is called SystmOne. A facility is now available whereby your record can be shared between clinicians and others, in different care settings, who are involved with your care. There are strict rules about sharing and you will be asked by each provider of care to consent to “sharing in” and “sharing out”. If you consent your care record held by your GP practice or medical service will be shared with other medical services involved in your care (such as district nursing, health visiting, physiotherapy, podiatry, Out of Hours (OOH) providers in our area, and Crawley Health Centre etc. You will get asked about “sharing in” and “sharing out” just once per provider. You have a choice to say yes or no and can change your mind at a later day too.

More information can be found by clicking here.

Please be aware that if you chose to opt out of eDSM, this does not opt you out of the or the Summary Care Record (SCR), you must request that separately.

NHS Digital

NHS Digital is the national provider of information, data and IT systems for commissioners, analysts and clinicians in health and social care. It is an executive non-departmental public body that is sponsored by the Department of Health. They have a useful website which talks through the technical and legal requirements of models like the Summary Care Record and eDSM. Further information on how they look after your information can be found here

If you wish to speak to them you can get details on how to do that via this link

Your Neighbourhood Professionals. Just a Click Away!
L Hawkins & Sons Funeral Directors Snap Fitness, Crawley